Consolidated Warranty Claims
WHEN YOU HAVE A WARRANTY CLAIM
In the unlikely event a product you purchase from Metal Alliance does not perform to the level covered by the Consolidated Limited Product Warranty†, there are a few steps you should follow to submit a claim. If you haven't already, it's a good idea to have all your warranty information and project records ready to go before you begin the claims process. Make sure you registered an Installation Summary for the project at the time it was completed in accordance with the terms of your warranty. Be prepared to provide a detailed description and clear photos which will be very helpful during the investigation portion of the process.
Need Help Filing a Claim?
Learn about the Consolidated Product Warranty Claim process and follow the step-by-step instructions below to get started.
STEP 1: Report Claim
To initiate a warranty claim, you must first report it using the online Report Warranty Claim form within 10 days of the defect or deficiency becoming known. All warranty claims must be reported using this online form. Upon receipt, your request will be reviewed to verify coverage. You will receive confirmation of eligibility via email (usually within 3 business days), along with next steps. While you are waiting for warranty eligibility confirmation, be sure you have collected all relevant installation and product information, as well as any evidence to support your claim. It is the customer’s responsibility to present Proof of Traceability, including but not limited to providing Metal Alliance product Lot #s and/or Mill Tag #s upon request.
STEP 2: Complete Claim Application
Once Roofing Warranty, LLC has confirmed that the installation for which you are reporting a claim is eligible for coverage, you will receive a Claim Application form requesting additional information. This form must be completed and returned to Roofing Warranty LLC, or Metal Alliance within 30 days of defect or deficiency becoming known. Be sure to complete the Claim Application in its entirety to avoid processing delays. Include as much detailed information as possible, including high-quality photos, proof of traceability and any other information that you believe would be helpful in evaluating your claim. Customers should keep a copy of each submitted Warranty Claim Application for their records.
STEP 3: Investigation
Upon receiving the completed Claim Application, Roofing Warranty, LLC may arrange for a field inspection, or depending on the claim and the information provided, may be able to complete their investigation without an inspection. If an inspection is required, you will be notified within 3 business days of receipt of your application.
STEP 4: Claim Determination
Once the investigation is complete and a determination as to whether or not the claim is covered under warranty has been made, you will be notified. This usually takes 2-3 weeks. If the Claim is within coverage, Roofing Warranty, LLC will proceed with a remedy in accordance with the terms of your Consolidated Limited Product Warranty Agreement. If the Claim is not a warrantable condition, you will be notified that the claim is denied, including the findings that led to that determination.
†Consolidated Limited Product Warranty and Weathertight Warranties provided by Roofing Warranty, LLC. Metal Alliance Supply, LLC does not issue, sell, underwrite or participate in any warranties provided by or sold by Roofing Warranty, LLC. For full warranty details, including eligibility and exclusions, contact Roofing Warranty, LLC or Metal Alliance. Copper not covered under Consolidated Limited Product Warranty. Contact Metal Alliance representative for more information about copper warranty. Warranty availability is subject to change without notice at any time.