Warranty Process
Getting All-in-One Warranty Coverage is Easy!
Metal Alliance has streamlined the warranty process by combining all metal and finish warranty coverage and terms into one easy-to-understand warranty. The Consolidated Limited Product Warranty covers all base steel and aluminum products we sell, as well as all applicable paint and film protective metal coatings we offer.
How the Consolidated Limited Product Warranty Works
All Metal Alliance customers are automatically eligible to participate in our standard warranty program with their first paid in full order for covered products. Upon request, Metal Alliance, as agent for Roofing Warranty LLC, will issue a Consolidated Limited Product Warranty agreement to customers in good standing. Once you countersign the agreement in acceptance of the warranty terms, and return it to Roofing Warranty LLC or its agent, each subsequent purchase you make will be covered in accordance with the terms of the warranty.
Ready to get started? Follow the step-by-step instructions below to get covered today.
INITIATING WARRANTY COVERAGE
As a Metal Alliance customer in good standing, your purchases are eligible to be covered by the Consolidated Limited Product Warranty.
STEP 1. Request Warranty
To initiate warranty coverage, simply complete a Warranty Request online or direct your inquiry to your Metal Alliance sales representative.
STEP 2. Countersign Warranty Agreement
Once Metal Alliance has confirmed your company’s eligibility (usually within 3 business days), you will receive a Consolidated Limited Product Warranty issued by Roofing Warranty LLC. The warranty will become valid and apply to any future installation of products upon being countersigned by an an authorized employee or agent of your company and returned to Roofing Warranty LLC, or Metal Alliance. This must be done within 15 days from the effective date listed in the Warranty Agreement. This one-time agreement will cover all subsequent installations of products you purchase from Metal Alliance as long as an Installation Summary is submitted for each completed installation in accordance with the terms of the agreement. See Step 3 to learn more about Installation Summaries. Customers should keep a copy of the fully executed warranty agreement for their records.
Countersign
Once you receive the Consolidated Limited
Warranty Agreement, countersign the document
and return to Metal Roofing Warranty LLC within
15 days of the effective date.
CONFIRMING COVERAGE FOR A SPECIFIC INSTALLATION
In accordance with the terms of the Consolidated Limited Product Warranty agreement, to activate warranty coverage of Metal Alliance products for a specific installation, an Installation Summary must be completed and submitted to Roofing Warranty LLC within 60 days of installation. Installed Products will not be covered by the Consolidated Limited Product Warranty unless a completed Installation Summary has been previously accepted by Roofing Warranty LLC.
STEP 3. Register Installation Summary
Access the Installation Summary form online and complete all the relevant details of the project including the products to be covered by the warranty. Be sure to complete this process within 60 days of each product installation to register coverage. If an Installation Summary form is not available online, contact your Metal Alliance sales representative for a copy of this form. Customers should keep a copy of each submitted Installation Summary for their records.
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IMPORTANT INFORMATION ABOUT PROOF OF TRACEABILITY
To ensure the products you buy from Metal Alliance are covered by the Consolidated Limited Product Warranty, it is important that Proof of Traceability is established for each installation of products. In the event of a claim, it is the customer’s responsibility to provide Proof of Traceability, including but not limited to providing accurate coil Lot #s and/or Mill Tag #s that match the information provided in the project’s Installation Summary.
HOW TO SUBMIT A WARRANTY CLAIM
In the unlikely event a product you purchase from Metal Alliance does not perform to the level covered by the Consolidated Limited Product Warranty, follow the steps outlined below to submit a claim.
STEP 1. Report Claim
To initiate a warranty claim, you must first report it using the online Report Warranty Claim form within 10 days of the defect or deficiency becoming known. All warranty claims must be reported using this online form. Upon receipt, your request will be reviewed to verify coverage. You will receive confirmation of eligibility via email (usually within 3 business days), along with next steps. While you are waiting for warranty eligibility confirmation, be sure you have collected all relevant installation and product information, as well as any evidence to support your claim. It is the customer’s responsibility to present Proof of Traceability, including but not limited to providing Metal Alliance product Lot #s and/or Mill Tag #s upon request.
STEP 2. Complete Claim Application
Once Metal Alliance has confirmed that the installation for which you are reporting a claim is eligible for coverage, you will receive a Claim Application form requesting additional information. This form must be completed and returned to Roofing Warranty LLC, or Metal Alliance within 30 days of defect or deficiency becoming known. Be sure to complete the Claim Application in its entirety to avoid processing delays. Include as much detailed information as possible, including high-quality photos, proof of traceability and any other information that you believe would be helpful in evaluating your claim. Customers should keep a copy of each submitted Warranty Claim Application for their records.
STEP 3. Investigation
Upon receiving the completed Claim Application, Roofing Warranty LLC may arrange for a field inspection, or depending on the claim and the information provided, may be able to complete their investigation without an inspection. If an inspection is required, you will be notified within 3 business days of receipt of your application.
STEP 4. Claim Determination
Once the investigation is complete and a determination as to whether or not the claim is covered under warranty has been made, you will be informed. This usually takes 2-3 weeks. If the Claim is within coverage, Roofing Warranty LLC will proceed with a remedy in accordance with the terms of your Warranty Agreement. If the Claim is not a warrantable condition, you will be notified that the claim is denied, including the findings that led to that determination.
†Consolidated Limited Product Warranty provided by Roofing Warranty LLC. For full warranty details, including eligibility and exclusions, contact Roofing Warranty, LLC or Metal Alliance. Copper not covered under Consolidated Limited Product Warranty. Contact Metal Alliance representative for more information about copper warranty. .Warranty availability is subject to change without notice at any time. Tedlar® is a registered trademark of affiliates of DuPont de Nemours, Inc. and is used under license by Titan Steel Corporation and its affiliate Metal Alliance. MagnaGuard™ is a registered trademark of Metal Alliance Supply LLC.
